Terms of Service

Last Updated: October 26, 2023

1. Introduction

Welcome to Forgotten Parcels UK (hereinafter referred to as "Service," "we," "us," or "our"). These Terms of Service ("Terms") govern your use of our website located at [Your Website URL here, e.g., www.forgottenparcels.uk] (the "Website") and any related services provided by Forgotten Parcels UK. Our service is designed to provide information and assistance to individuals attempting to locate and reclaim items forgotten or lost at airports within the United Kingdom.

By accessing or using our Service, you agree to be bound by these Terms. If you disagree with any part of the terms, then you may not access the Service. Your access to and use of the Service is conditioned upon your acceptance of and compliance with these Terms. These Terms apply to all visitors, users, and others who wish to access or use the Service. We strongly advise you to read these terms carefully before using our services, as they contain important information regarding your legal rights and obligations.

2. Our Services

Forgotten Parcels UK provides information, guidance, and facilitation services (the "Services") to help users attempt to recover items they believe have been lost or left behind at airports in the United Kingdom or on flights to/from these airports. This includes providing information on airport-specific lost property procedures, airline contact details, and offering structured support tiers for claim assistance.

2.1. Scope of Service

Our service primarily involves:

  • Providing a centralized online resource with information about lost property procedures at various UK airports.
  • Offering guidance on how to report lost items to the relevant authorities (airports, airlines).
  • Assisting users in articulating item descriptions and preparing necessary documentation for claims, based on the selected service tier.
  • Facilitating communication with airport or airline lost property departments on behalf of the user, for premium service tiers and where permissible by the respective authorities.
This involves compiling publicly available information and leveraging our understanding of common procedures. We aim to keep this information as current as possible, but we cannot guarantee its absolute accuracy at all times due to frequent changes in airport/airline policies.

2.2. Limitations

We do not guarantee the recovery of any lost item. The success of locating and recovering a lost item is dependent on numerous factors outside of our direct control, including but not limited to: the policies and efficiency of the specific airport or airline, whether the item was found and handed in, the accuracy of the information provided by the user, and the nature of the item itself. Our role is to assist and guide; we are not an official lost property office for any airport or airline, nor do we physically handle or store lost items. Any fees paid for our services are for the administrative effort, research, and support provided, not for the guarantee of item recovery.

3. User Responsibilities

To use our Services effectively, you agree to:

  • Provide accurate, current, and complete information about yourself and the lost item(s) as prompted by our service forms or requests.
  • Maintain the confidentiality of any account information if applicable.
  • Comply with all applicable laws and regulations regarding your use of the Service.
  • Refrain from using our Service for any unlawful purpose or in any way that could damage, disable, overburden, or impair our Service or interfere with any other party's use and enjoyment of the Service.
You are solely responsible for the information you provide. Misleading or false information may hinder the recovery process. You also acknowledge that airports and airlines may have their own terms and conditions related to lost property, which you may need to adhere to.

4. Fees and Payments

Some of our Services may be subject to fees as detailed on our Website (e.g., on the 'Pricing' or 'Services' page). All applicable fees are clearly stated before you commit to a paid service. Fees are typically for administrative support, research, and facilitation efforts. Some premium services may include a success fee, payable only if the item is successfully located and arrangements for its return are confirmed. All payments must be made through the payment methods specified on our Website. Fees are generally non-refundable, except as expressly stated in our Refund Policy (if any) or as required by applicable law.

5. Intellectual Property

The Service and its original content (excluding content provided by users, such as details of their lost items), features, and functionality are and will remain the exclusive property of Forgotten Parcels UK and its licensors. Our trademarks and trade dress may not be used in connection with any product or service without the prior written consent of Forgotten Parcels UK. This includes all text, graphics, logos, images, as well as the compilation thereof, and any software used on the site. You agree not to copy, reproduce, distribute, or create derivative works from any content found on our Website without our express written permission.

6. Links To Other Web Sites

Our Service may contain links to third-party web sites or services that are not owned or controlled by Forgotten Parcels UK, such as official airport websites, airline websites, or courier services. Forgotten Parcels UK has no control over, and assumes no responsibility for, the content, privacy policies, or practices of any third-party web sites or services. You further acknowledge and agree that Forgotten Parcels UK shall not be responsible or liable, directly or indirectly, for any damage or loss caused or alleged to be caused by or in connection with the use of or reliance on any such content, goods or services available on or through any such web sites or services. We strongly advise you to read the terms and conditions and privacy policies of any third-party web sites or services that you visit.

7. Disclaimer of Warranties; Limitation of Liability

Our Service is provided on an "AS IS" and "AS AVAILABLE" basis. Forgotten Parcels UK makes no representations or warranties of any kind, express or implied, as to the operation of their services, or the information, content, or materials included therein. You expressly agree that your use of these services, their content, and any services or items obtained from us is at your sole risk.

Neither Forgotten Parcels UK nor any person associated with Forgotten Parcels UK makes any warranty or representation with respect to the completeness, security, reliability, quality, accuracy, or availability of the services. Without limiting the foregoing, neither Forgotten Parcels UK nor anyone associated with Forgotten Parcels UK represents or warrants that the services, their content, or any services or items obtained through the services will be accurate, reliable, error-free, or uninterrupted, that defects will be corrected, that our site or the server that makes it available are free of viruses or other harmful components or that the services or any services or items obtained through the services will otherwise meet your needs or expectations.

In no event shall Forgotten Parcels UK, nor its directors, employees, partners, agents, suppliers, or affiliates, be liable for any indirect, incidental, special, consequential or punitive damages, including without limitation, loss of profits, data, use, goodwill, or other intangible losses, resulting from (i) your access to or use of or inability to access or use the Service; (ii) any conduct or content of any third party on the Service; (iii) any content obtained from the Service; and (iv) unauthorized access, use or alteration of your transmissions or content, whether based on warranty, contract, tort (including negligence) or any other legal theory, whether or not we have been informed of the possibility of such damage, and even if a remedy set forth herein is found to have failed of its essential purpose.

8. Indemnification

You agree to defend, indemnify, and hold harmless Forgotten Parcels UK and its licensee and licensors, and their employees, contractors, agents, officers, and directors, from and against any and all claims, damages, obligations, losses, liabilities, costs or debt, and expenses (including but not limited to attorney's fees), resulting from or arising out of a) your use and access of the Service, or b) a breach of these Terms.

9. Governing Law

These Terms shall be governed and construed in accordance with the laws of the United Kingdom, without regard to its conflict of law provisions. Our failure to enforce any right or provision of these Terms will not be considered a waiver of those rights. If any provision of these Terms is held to be invalid or unenforceable by a court, the remaining provisions of these Terms will remain in effect. These Terms constitute the entire agreement between us regarding our Service and supersede and replace any prior agreements we might have had between us regarding the Service.

10. Changes to Terms

We reserve the right, at our sole discretion, to modify or replace these Terms at any time. If a revision is material, we will endeavor to provide at least 30 days' notice prior to any new terms taking effect. What constitutes a material change will be determined at our sole discretion. By continuing to access or use our Service after any revisions become effective, you agree to be bound by the revised terms. If you do not agree to the new terms, you are no longer authorized to use the Service.

11. Contact Us

If you have any questions about these Terms, please contact us: